Frequently Asked Questions

“Not only meeting but exceeding our customers’ expectations” is the ethos behind Reflective Source Translations Ltd.

When it comes to our translators, excellence and accuracy is paramount.

Our translators are highly qualified, highly experienced and often hand-picked native speakers in the field of translation/interpretation and in their source and target languages. Most have a University degree in translation and a degree in other areas of expertise.

Reflective Source Translations Ltd. team of translators have been carefully selected and had to undergo a very strict process to be registered on our database.

Reflective Source Translations Ltd. translate between almost all European, Eastern European, Indian, Asian and other languages.

We frequently translate between: Arabic, Chinese, English, French, German, Hebrew, Indonesian, Italian, Spanish, Albanian, Bosnian, Bulgarian, Belorussian, Czech, Croatian, Danish, Estonian, Finnish, Hungarian, Icelandic, Latvian, Lithuanian, Macedonian, Moldavian, Norwegian, Polish, Romanian, Russian, Slovak, Serbo-Croat, Serbian, Slovenian, Somali, Swedish, Ukrainian, Urdu, Welsh and more.

If your source or target language is not listed above or on Languages page then please contact us as our list of languages is not exhaustive.

We guarantee 100% confidentiality of all materials sent to us, and not only with any documents marked confidential. Non-Disclosure and Confidentiality Agreement is essential to our clients.

Reflective Source Translations Ltd. is open to signing a Non-Disclosure and Confidentiality Agreement of your choice before examining your English or foreign language documents.

In order to ensure confidentiality every translator contracted by us is obliged to sign the confidentiality agreement before receiving any documents for translation, proofreading, interpreting or just review.

Our standard lead time depends on the size and complexity of the document to be translated. However, normally we are able to offer the following:

  • 0-1000 words: 1-2 standard working business days
  • 1000-5000: 3 to 5 standard working business days
  • 5000 and above: 5 standard working business days & upwards (please contact us to discuss your schedule).

For large and urgent projects we normally work with a team of professional translators and commit to deliver the files to you on time. For the most urgent of projects, we can offer our fast-track service.

If the documents are in electronic form, you can send them quickly and easily via e-mail to sales@reflectivesource.com

Paper materials can be posted or faxed to our office address.

If you are sending original documents, we suggest using First Class Recorded or Special Delivery mail. However, we also offer a service whereby we can translate photocopied documents sent by e-mail or fax.

Certainly. If it is just a few pages, we are happy to send it for free. If the document to be faxed is more than 5 pages or the fax number is overseas, the charges are:

  • £0.0 – up to 5 pages faxed within UK
  • £0.50 – per page if faxing more than 10 pages within UK
  • £1.50 – per page faxed outside UK

Certainly. The cost for posting within UK is:

  • £0 – 1st Class Standard
  • £4 – 1st Class Recorded
  • £7 – Special Delivery (delivery the next working day)

If you have sent us an original document, the cost of us returning it to you will be:

  • £4 – 1st Class Recorded
  • £7 – Special Delivery (delivery the next working day)

The cost for posting documents to any other country outside the UK will be agreed upon confirming the order.

We can accept a number of different payment methods.

  • Credit or Debit card (please contact us and request to pay by a debit or credit card and we will send you a link for secure online payment. Alternatively you can make the payment by phone +44 (0) 2920 697103
  • Cheque via post (UK Customers only)
  • Bank transfer

Over the past two decades we have seen the rapid development of technology to the point now where standards are almost universal.

Translations are most often submitted in Word, Excel, Power Point, PDF, unformatted text or web-based format.

We are happy to accept almost any form, i.e. doc, .rtf, .xml, .txt, .xls, .pdf, .tif, .jpg, .itd, .ttx, .ppt and etc. as long as we are able to access it electronically or in paper.

Upon customer’s request most of our translators use SDL Trados, Wordfast, SDLX terminology management software.

This is widely accepted as being one of the best memory database tools around. It has been proven to be effective in many different specialised language areas.

The main advantages are speed and efficiency. For repetitive translations, e.g. large project localisation, manuals, HTML translation etc, the software becomes more efficient after necessary data has been entered.

This takes much of the work away from the translator, thus enabling the speed to be increased as well as maintaining quality and consistency.

Files completed using the Translation Memories will be delivered to a client upon request which can also be used by a different translator in future.

We use a third party agent to handle our credit card payments and thus we never have access to or hold your credit card details anywhere.

Your contact details are securely stored on our database and no third party is ever given access to these.

We only employ professional translators.

If you have at least 3 years experience in the industry and are willing to undertake a test piece for the quality of your work, please visit our Recruitment page and complete the Translator and/or Interpreter Application form(s).



How to order a translation service with our company?
Step 1

Complete a short Free No Obligation Translation Service Quote or simply e-mail us at sales@reflectivesource.com

Step 2

E-mail the translation documents to sales@reflectivesource.com for review by our Project Management team.

Step 3

Your documents will be accurately translated, checked and returned to you by email and/or post by the agreed time. If you ordered interpreting services, our instructed interpreter will attend as requested.

Step 4

To proceed with the job, confirm the translation or interpreting services quote by e-mail. Private customers are requested to make the payment in advance. We accept all major credit and debit cards, UK cheque and bank transfer.

Our loyal customers are based locally, nationally and worldwide…

Anglesey (Llangefni, Amlwch, Beaumaris, Holyhead, Menai Bridge) Brecknockshire (Talgarth, Brecon, Builth Wells, Llanwrtwd Wells, Hay-on-Wye) Caernarfonshire (Bangor, Caernarfon, Conwy, Llandudno, Pwllheli, Porthmadog) Carmarthenshire (Carmarthen, Kidwelly, Ammanford, Llanelli, Llandovery, St. Clears) Cardiganshire (Cardigan, Aberystwyth, Lampeter, New Quay, Tregaron) Denbighshire (Wrexham, Denbigh, Llangollen, Ruthin, Abergele) Flintshire (Mold, Flint, Rhyl, Prestatyn, Connah’s Quay, Holywell, Buckley, St. Asaph) Glamorgan (Cardiff, Swansea, Merthyr Tydfil, Barry, Caerphilly, Bridgend, Neath, Pontypridd) Merioneth (Dolgellau, Bala, Tywyn, Blaenau Ffestiniog, Barmouth, Harlech) Monmouthshire (Newport, Monmouth, Cwmbran, Blackwood, Chepstow, Abergavenny, Tredegar) Montgomeryshire (Newtown, Montgomery, Machynlleth, Welshpool, Llanidloes) Pembrokeshire (Pembroke, Tenby, Milford Haven, Fishguard, Haverfordwest, St. David’s) Radnorshire (New Radnor, Llandrindod Wells, Presteigne, Knighton, Rhayader)

Bedfordshire (Bedford, Dunstable, Luton, Biggleswade, Leighton Buzzard, Sandy) Berkshire (Reading, Maidenhead, Bracknell, Newbury, Wokingham, Windsor, Abingdon) Buckinghamshire (Aylesbury, Milton Keynes, Slough, Buckingham, High Wycombe) Cambridgeshire (Cambridge, Wisbech, Ely, March, Whittlesey, Chatteris, Linton) Cheshire (Chester, Stockport, Birkenhead, Wallasey, Runcorn, Macclesfield, Crewe) Cornwall (Bodmin, Truro, Camborne, Redruth, St. Austell, Falmouth, Penzance, Newquay) Cumberland (Carlisle, Whitehaven, Workington, Penrith, Keswick, Brampton) Derbyshire (Derby, Chesterfield, Ilkeston, Swadlincote, Buxton, Matlock, Ashbourne) Devon (Exeter, Plymouth, Torquay, Paignton, Barnstaple, Tiverton, Newton Abbot, Tavistock) Dorset (Dorchester, Poole, Weymouth, Sherborne, Wimborne Minster, Shaftesbury) Durham (Durham, Sunderland, Stockton-on-Tees, Darlington, Hartlepool, Gateshead, Washington) Essex (Chelmsford, Basildon, Romford, Southend, Colcheter, Harlow, Brentwood, West Ham) Gloucestershire (Bristol, Gloucester, Cheltenham, Stroud, Tewkesbury, Cirencester) Hampshire (Winchester, Southampton, Portsmouth, Bournemouth, Basingstoke, Newport) Herefordshire (Hereford, Ross-on-Wye, Leominster, Ledbury, Bromyard, Kington) Hertfordshire (Hertford, Watford, St. Albans, Hemel Hempstead, Stevenage, Hatfield) Huntingdonshire (St. Ives, Huntingdon, St. Neots, Ramsey, Yaxley) Kent (Maidstone, Canterbury, Bromley, Rochester, Margate, Folkestone, Dover, Greenwich) Lancashire (Lancaster, Liverpool, Preston, Manchester, Bolton, Barrow-in-Furness, Warrington) Leicestershire (Leicester, Loughborough, Hinckley, Melton Mowbray, Coalville, Lutterworth) Lincolnshire (Lincoln, Grimsby, Scunthorpe, Boston, Grantham, Stamford, Skegness, Louth) Middlesex (City of London, Westminster, Staines, Harrow, Enfield, Ealing, Potters Bar) Norfolk (Norwich, Great Yarmouth, King’s Lynn, Dereham, Cromer, Hunstanton) Northamptonshire (Peterborough, Northampton, Corby, Kettering, Wellingborough) Northumberland (Alnwick, Newcastle-upon-Tyne, Morpeth, Hexham, Berwick-upon-Tweed) Nottinghamshire (Nottingham, Mansfield, Worksop, Newark, Retford, Southwell) Oxfordshire (Oxford, Witney, Banbury, Bicester, Henley-on-Thames, Thame, Carterton) Rutland (Oakham, Cottesmore, Uppingham) Shropshire (Shrewsbury, Bridgnorth, Telford, Oswestry, Whitchurch, Ludlow, Market Drayton) Somerset (Bath, Taunton, Yeovil, Bridgwater, Weston-super-Mare, Wells, Glastonbury) Staffordshire (Walsall, Stafford, Wolverhampton, Stoke-on-Trent, Cannock, Lichfield) Suffolk (Ipswich, Lowestoft, Felixstowe, Bury St. Edmunds, Sudbury, Bungay, Haverhill) Surrey (Croydon, Guildford, Woking, Sutton, Wimbledon, Wandsworth, Brixton, Kingston-on-Thames) Sussex (Brighton, Chichester, Worthing, Hastings, Crawley, Eastbourne, Bognor Regis, Horsham) Warwickshire (Birmingham, Warwick, Rugby, Coventry, Nuneaton, Solihull, Stratford-upon-Avon) Westmorland (Kendal, Appleby, Ambleside, Windermere, Kirkby Lonsdale) Wiltshire (Swindon, Trowbridge, Warminster, Salisbury, Chippenham, Devizes, Marlborough) Worcestershire (Worcester, Dudley, Kidderminster, Stourbridge, Halesowen, Malvern, Evesham) Yorkshire (York, Leeds, Sheffield, Middlesbrough, Northallerton, Hull, Scarborough, Whitby, Beverley, Bridlington, Driffield, Hornsea, Filey, Wakefield, Bradford, Halifax, Harrogate)

Aberdeenshire (Peterhead, Aberdeen, Inverurie, Huntley, Ellon, Fraserburgh, Turriff) Angus/Forfarshire (Dundee, Forfar, Arbroath, Kirriemuir, Brechin, Montrose, Carnoustie) Argyllshire (Oban, Inveraray, Dunoon, Lochgilphead, Campbeltown, Tobermory) Ayrshire (Ayr, Kilmarnock, Irvine, Kilwinning, Largs, Troon, Saltcoats, Cumnock) Banffshire (Banff, Buckie, Keith, Portsoy, Dufftown, Macduff) Berwickshire (Eyemouth, Greenlaw, Duns, , Lauder, Coldstream) Buteshire (Millport, Brodick, Rothesay, Lochranza) Cromartyshire (Ullapool, Cromarty) Caithness (Castletown, Wick, Thurso, Halkirk) Clackmannanshire (Tillicoultry, Clackmannan, Alloa, Tullibody) Dumfriesshire (Dumfries, Gretna, Annan, Lockerbie, Langholm, Moffat, Sanquhar) Dunbartonshire/Dumbartonshire (Dumbarton, Alexandria, Clydebank, Cumbernauld, Kirkintilloch, Helensburgh) East Lothian/Haddingtonshire (Haddington, Dunbar, Tranent, North Berwick, East Linton) Fife (St. Andrews, Cupar, Dunfermline, Glenrothes, Cowdenbeath, Kirkcaldy, Burntisland) Inverness-shire (Inverness, Kingussie, Fort William, Portree, Newtonmore) Kincardineshire (Inverbervie, Stonehaven, Banchory, Laurencekirk) Kinross-shire (Milnathort, Kinross) Kirkcudbrightshire (New Galloway, Kircudbright, Dalbeattie, Castle Douglas) Lanarkshire (Glasgow, Lanark, Hamilton, Motherwell, East Kilbride, Coatbridge, Carluke) Midlothian/Edinburghshire (Edinburgh, Penicuik, Dalkeith, Musselburgh, Bonnyrigg) Morayshire (Elgin, Rothes, Forres, Lossiemouth, Fochabers) Nairnshire (Ferness, Nairn, Auldearn, Cawdor) Orkney (Kirkwall, Balfour, Sromness) Peeblesshire (West Linton, Peebles, Innerleithen) Perthshire (Perth, Blairgowrie, Crieff, Coupar Angus, Pitlochry, Callander, Rattray, Kincardine) Renfrewshire (Barrhead, Renfrew, Paisley, Greenock, Port Glasgow, Kilmalcolm, Johnstone) Ross-shire (Stornaway, Dingwall, Tain, Invergorden, Alness) Roxburghshire (Melrose, Jedburgh, Kelso, Roxburgh, Hawick) Selkirkshire (Galashiels, Selkirk, Clovenfords) Shetland (Lerwick, Baltasound, Scalloway) Stirlingshire (Falkirk, Stirling, Grangemouth, Kilsyth, Denny, Bridge of Allan, Alva) Sutherland (Durness, Dornoch, Helmsdale, Golspie, Lairg, Brora, Tongue) West Lothian/Linlithgowshire (Armadale, Livingston, Linlithgow, Bo’ness, Broxburn, Whitburn, Bathgate) Wigtownshire (Wigtown, Whithorn, Newton Stewart, Stranraer)

Antrim, Ards, Armagh Ballymena, Ballymoney, Banbridge, Belfast Carrickfergus, Castlereagh, Coleraine, Cookstown, Craigavon Derry, Down, Dungannon and South Tyrone Fermanagh Larne, Limavady, Lisburn Magherafelt, Moyle, Newry and Mourne Newtownabbey, North Down Omagh Strabane

The languages we translate are local, national and worldwide…

Acholi // Afrikaans // Akan // Albanian // Amharic // Arabic // Armenian // Ashanti // Assamese // Assyrian // Azerbaijani // Aymara // Azeri // Bahasa // Baga // Balinese // Baluchi // Bambara // Bandi // Bangala // Bangaru // Banjar // Basque // Bassa // Batak // Belorussian // Bengali // Bhili // Bisayan // Bosnian // Brahui // Bravanese // Brazilian(Portuguese) // Bulgarian // Burmese // Cajun // Cambodian // Cantonese // Catalan // Chiga // Chinese // Croatian // Czech // Danish // Dari // Dutch // English UK) // English (US) // Estonian // Ethiopian

Farsi // Fijian // Finnish // Flemish // French // Fujianese // Gaelic // Galician // Gan // Ganda // Garhwali // Georgian // German // Ghanaian // Gondi // Greek // Guaraní // Gujarati // Hakka // Harari // Hausa // Hebrew // Hindi // Hindko // Hmong // Hokkian // Hungarian // Ibo // Icelandic // Igbo // Ilongo // Indonesian // Irish // Italian // Japanese // Jordanian

Kamba // Kannada // Kanuri // Kashmiri // Kazakh // Khmer // Kibajuni // Kikongo // Kirghiz // Kirundi // Kituba // Kongo // Konkani // Korean // Kosovan // Kumauni // Kurdish // Kutchi // Lango // Laotian // Latin // Latvian // Lebanese // Letzebuergesch // Ligurian // Limba // Lingala // Lithuanian // Lombard // Lomwe // Luganda // Luri // Luxembourgeois // Luo // Macedonian // Madurese // Magahi // Mahadiri // Makassar // Makonde // Makua // Malagasy // Malay // Malinke // Maltese // Mandarin // Marathi // Mauritian // Mirpuri // Mongolian // Moroccan // Ndebele // Nepalese // Nigerian // Nipongo // Norwegian // Oriya // Oromo

Pahari // Papiamento // Pashto // Persian // Philippino // Polish // Portuguese // Pothowari // Punjabi // Rahwaan // Rejang // Romanian // Rundi // Russian // Rwanda // Samoan // Sardinian // Sasek // Saudi // Sena // Serbian // Seriaki // Singhalese // Sinhala // Siraiki // Slovak // Slovenian // Soga // Somali // Spanish // Sukuma // Sunda // Susu // Swahili // Swati // Swedish // Sylheti // Syrian // Tadzhik // Tagalog // Taiwanese // Tajik // Tamil // Tatar // Telugu // Thai // Tibetan // Tigrinya // Tigrian // Tongan // Tsonga // Tulu // Tunisian // Turkish // Turkmen // Uighur // Ukrainian // Urdu // Uzbek

Venetian // Vietnamese // Welsh // Wu // Xhosa // Xiang // Yemeni // Yiddish // Yoruba // Yugoslavian // Zulu